UK DELIVERIES

We offer FREE UK DELIVERY on all orders of £95 and over, otherwise shipping is charged at a flat rate of £3.95.

We aim to dispatch your goods within 24 hours  of your order confirmation.

All UK orders are delivered via Royal Mail tracked service, please allow 2-3 working days for delivery. 

Your tracking details will be sent to you via email notification once your order is on its way.

Please note, during sales or other busy periods, dispatches may take longer. If you have not received your delivery within five working days of the date of dispatch, please contact us.

CLICK & COLLECT

We offer a free click and collect service for customers who would like to collect their purchase in store.

While purchases can generally be collected on the same day, we kindly ask that customers wait for their confirmation email, prior to collecting in store to avoid any disappointment. When collecting, please bring along your order confirmation email.

Click and collect orders will be held at Store Thirty3 for a maximum of 14 days from the point of order confirmation. 

After 14 days the items will be returned to stock and a refund will be issued back to the original payment method.

RETURNS

Conditions of return:

Unwanted full price items must be returned to us in their original condition within 14 days of receipt. This is inclusive of all original packaging, with any tags still in tact. Items packaged in a box, e.g footwear, must also be repackaged in an outer box or bag for protection. Please ensure any fragile items are repackaged appropriately to prevent any damage that may occur in transit. Returned items that fall outside of these conditions may not be eligible for a refund or exchange. 

We regret that we are unable to accept returns of jewellery for piercings or toiletry/perfume products for hygiene reasons unless defective in quality, description or performance.

Returns:

Customers are responsible for the cost and safe return of goods within 14 days of receipt of delivery. When returning items to us, we strongly advise using a tracked service and kindly ask that customers retain proof of postage until Store Thirty3 has confirmed receipt of the return and issued the appropriate refund. Please also note that delivery charges will not be refunded.

Returns address for posting;

Store Thirty3, 33 Elm Road, Leigh-on-Sea, Essex SS9 1SW.

To start a return, you can create or log in to your account here.

Returning to store:

Items purchased online can also be returned to our store for a refund or exchange (subject to stock availability and within 14 days of receipt of delivery) Please bring with you either the dispatch note from your parcel or the dispatch email you received when it was delivered. In store refunds will be issued to the original payment method. Please allow up to 7 working days for the money to reach your account. 

Please be advised all refunds can take up to 7-14 days to process.

Bulk Purchases:

Bulk purchases, especially those made for styling purposes, are generally not eligible for returns. Due to our limited stock and the impact of bulk orders on our inventory, we are unable to accept returns for these items in most cases.